Sande Cranford and Jim Wright own Chill, a failing yogurt shop that has added coffee, baked goods, and sandwiches to the menu. Jim runs a successful bar and Jim’s daughter runs a successful pizza shop, both of which are right around the corner. But Sande’s effort to turn her love of yogurt into a business is failing miserably. Their products are low quality, their staff is unprofessional, and their business is unfocused. Can I get to the bottom of what this business should focus on selling and help Sande become a boss before Chill drags down their other more successful businesses too?